FAQs

A:

We are offering free cancellation and full refund (less USD 10.00 processing fee per pod) until 48 hours prior to scheduled check-in time. Any cancellation received within 48 hours, or no show, will incur a 100% cancellation fee. Unless you notify us by email on delay@gosleep.aero in case of a flight delay and you receive our acknowledgement, the reservation will only be held for max. 1 hour after scheduled check-in time. Afterwards the booking will automatically be cancelled and the Sleeping Pod will be released without any refund.

A:

You don’t have to, but it is recommended. Please note that we are currently only offering a pre-booking facility for Abu Dhabi Airport. Sleeping Pods at Dubai International Airport cannot be booked yet in advance.

A:

Being primarily a transit hub, Abu Dhabi Airport gets very busy during the night when flights from the West connect to the East, and vice versa.

We currently operate 21 Sleeping Pods in Abu Dhabi, but as of September/October we anticipate to have 30+ units. Demand is high, especially during the night/morning peaks between 22:00-10:00 hrs, and if you want to increase your chance that there is a Pod waiting for you, we strongly recommend that you book well in advance.

Regrettably, we can only accept pre-bookings until 48 hours prior to your check-in time; in such cases, and if you would like to use a Pod on the spot, we invite you to visit us at Terminal 3 next to Gate 35 at Abu Dhabi Airport. (Map here)

A:

Unfortunately not. All bookings without pre-payment will be treated on a “first come, first served” basis subject to availability.

A:

Advance bookings will be invoiced through PayPal in US$ only for payment by credit card.

At our on-site reception counters we are accepting cash payment in AED, SAR, US$, AU$, EUR and GBP, and the following Credit Cards: VISA, MasterCard, Diners Club, UnionPay and JCB.

A:

Each Pod rental includes a disposable cover for the headrest at no extra cost. For extra comfort we also offer rental pillows (with disposable covers); blankets, Snooze Kits with eye shades/socks/ear plugs, Shower Kits and other convenience items are available for sale.

A:

Due to the current summer peak season pre-bookings can only be accepted with a minimum stay of two hours per pod for day time check-in after 10:00 hrs and latest check-out by midnight, and a minimum stay of six hours applies to advance bookings only during the night between 22:00 and 10:00 hrs. For walk-ins on the spot, and subject to Pod availability, the minimum stay is only one hour or parts thereof. Our charges are always by the full hour though.

A:

There are two GoSleep® lounges at Abu Dhabi Airport, both located inside the transit area. After disembarking from your arriving flight at Terminal 1, please follow the signage to Terminal 3, then go up one floor (stairs/escalator/lift on left hand side) once you reach Costa Coffee and the Terminal 3 duty free area. If you already arrive at Terminal 3, either lounge location is easily accessible for you. To reach the closest location simply follow the long corridor past the Etihad transfer desks towards Abu Dhabi Arrivals (passport control).

 Do not proceed all the way to Passport Control / Baggage Claim as you will not be able to re-enter the transit area until a few hours prior to the departure time of your connecting flight! Our ‘Arrivals’ lounge is located on the right side just before passport control.

 If you require assistance or if in doubt, please consult any of the airport staff, GoSleep is well known throughout Abu Dhabi airport. If you prefer to stay at our location closer to your departure gate, then please proceed to our ‘Departures’ lounge with easy access from opposite Costa Coffee – see description above coming from Terminal 1

A:

Yes you can, see instructions above on how to find us coming from Terminal 1. The distance between both terminals is approx. 5-7 minutes on foot.

A:

No. Our locations are all within the transit area, i.e. you do not require a United Arab Emirates entry visa to use our facility if you are transiting at Abu Dhabi within Terminal 3, or between T3 and T1.

A:

We do not provide any food or beverages within our lounge, but above the T3 Duty Free area there is a food court with many restaurants and a smoking room.

For hygiene reasons, the consumption of food and beverages inside the Pods is not permitted.

A:

We offer you rest and comfort with wake-up service in our spacious and stylish Sleeping Pods which came all the way to the Middle East from the North of Finland. Our Pods are similar to a flat-bed business class seat on an aircraft and can be used for sitting, or sleeping on a comfortable 180° all-flat surface. The Pods’ inner diameters are 200cm (length) and 70cm (width) comfortably accommodating an adult, and even a parent with a small child. We do not offer any “double” Pods accommodating two adults at the same time.

A:

Each Pod comes with a felt-like top canvas (with several small holes for ventilation) to fully or partially close for privacy, an electric socket, USB port, and generously sized storage space for your carry-on luggage underneath the main seat cushion.